Maximo for
Service Providers maintains
the agreements that exist between a service provider and each customer.
Customer agreements specify the maintenance services to perform. Each
request for service is validated to ensure that the customer is entitled
to the service under the requested conditions. The agreements also
specify the prices to charge for these services. As maintenance activities
are recorded, prices are calculated based on the pricing rules specified
in the customer agreement. At the end of the billing period, all of
the billing transaction are collected and added to bill batches for
review. Recurring charges can be billed to customers automatically
through billing schedules that are part of the customer agreement.
Response plans assign
the person or group to handle each service request from a customer.
A response plan selects the appropriate job plan to accomplish the
requested work. The response plan sends notifications about the work
in process to the appropriate people so that they can identify the
next steps.
You can set up flexible
billing and price schedules to bill your customers for the services
that you provide. At scheduled intervals, the billing process extracts
the calculated prices from work orders, tickets, and sales orders
and collects them into billing batches. Bill batches are also created
for recurring costs that are specified in billing schedules. You can
choose the bills that you want to review and you can adjust the bill
and prices as necessary. You can let your customers view parts of
the billing batch so that they can pre-approve invoices that will
be generated for the billing batch. After the adjustment and approval
process is complete, the bill batch is forwarded to an external accounting
system to prepare the customer invoices.
A Service Provider should be able to split
the bill for services delivered between multiple customers. Being able to
provide this capability will allow the Service Provider to have flexibility
distributing charges to different customers and more options for adjusting fees,
charges and credits for the services being delivered.
Scenario – ValueJet brings
LearJet in to be re-painted.This service is $10,000. Customers have agreed to
split bill 3 ways, ValueJet will pay 50%, the previous aircraft owner, GoJet,
will pay 25% and their Broker, BizJet, will pay the remaining 25%.Total Work is
$10,000 but this will result into 3 Customer Bills
• ValueJet
will pay $5000
• GoJet
will pay $2500
• BizJet will
pay $2500
